Delivery & Returns
Orders are shipped by Royal Mail Recorded & Signed For, standard post or courier.
Free shipping to all UK orders excluding the Channel Islands, The Highlands and Isle of Man.
International Delivery to EU countries is £10.
Delivery of orders to the rest of the world is set at £10 per item.
Please ensure someone is in to accept delivery and sign for your package. Delivery to remote locations including The Highlands, the Isle of Man or The Isle of Wight may take up to 14 working days to deliver.
Due to size restrictions unfortunately we do not send feather cushion pads to outside of the UK. Therefore please ensure you do not pay for the additional feather pads at checkout.
Evan James Design endeavours to deliver goods within the specified delivery time and in perfect condition, as checked before packaging the item.
In the unlikely event that any products delivered to you are damaged or faulty, please contact us within 24 hours of receipt where we will ask you to return the goods straight away. Shipping charges on returned orders are at the customer’s expense and we recommend recorded/tracked post as we will not be responsible for goods lost or damaged in transit. Postage will be refunded only if goods are faulty or an error has been made on our part.
If you are not satisfied with a product, please notify us within 28 days and return the goods to:
Evan James Design, The Studio, Woodstock Farm, Clarbeston Road, Pembrokeshire, SA63 4TG, Wales
Products will be refunded or exchanged providing that they are in the same condition as when they left the studio, and that you have taken reasonable care to package goods accordingly to ensure their safe return to the studio. Unfortunately, post and packaging costs are non refundable and we are not held responsible for returns that do not reach us.
Please note that commissioned wallpapers (unless faulty) cannot be returned or exchanged.