FAQs

Where are your products made?

To support British manufacturing and craftsmanship and reduce our carbon footprint, all Evan James Design products are proudly designed, printed, and constructed within the UK. Predominantly within the Pembrokeshire studio.

Where can I see your products in person?

We are a new company currently seeking stockists, therefore please refer to our continuously updated stockists page, and the latest news here on the website and through the social media links at the bottom of the page.

Do I need to be in to receive my order?

It is rare for an order not to be sent Recorded and Signed For or by courier, therefore it is necessary for someone to be available to sign for your delivery.

Will my order be tracked?

We aim to dispatch orders within 7 business days. If an item is out of stock, you will be notified within 48 hours of placing your order.

UK customers: once your order has been dispatched, we will notify you of the tracking number to the e-mail address given upon placing the order (either Royal Mail or courier)

International customers: Proof of Postage is gained for all orders and are sent via Royal Mail or courier. Should you require tracking for your order please contact the studio immediately after placing your order so that we can arrange this service and calculate the price.

Do you accept international orders?

Yes we are more than happy to send orders internationally direct from the studio. Please note all shipments OUTSIDE of the EU (European Union) may be subject to import and excise duties. These taxes are the responsibility of the purchaser. Evan James Design is a non VAT registered company, our prices do not include VAT.

Are the feather cushion pads available safe?
The cushion pads are supplied by an UK manufacturer, and all fillings have been tested and satisfy the Fire Resistance requirements of SI 1324. These are available to UK customers only